Tuesday, 27 November 2012

Hopefully the last blog about BT

On the 30th September I added a note to my blog entry about BT. My reservations about naming this company have long gone as so many things have gone wrong. This note said that I had set up a direct debit and was hopefully the end of many problems that I had had with this company. I won't repeat these problems except to say that I had been asking them for their services since the end of July and it still hasn't been sorted as I received an automated phone call today telling me that I hadn't paid my bill. I tried to set up a direct debit again but this time I was unsuccessful maybe because I already had one.

I searched my records as I was hoping to speak with a real person and then I phoned BT. It only took eleven minutes this time. After going through many options, giving my account number and waiting, the automated voice suggested that I phone again to the number that I had already rung. I decided to decline this invitation and kept on the line. A few minutes later I spoke with someone who asked for my name, my account number and confirmation of my telephone number. Am I completely wasting my time putting in automated information?

I told the gentleman that I thought that I had already set up a direct debit and I was now told that I had failed to pay my bill. His reply was "there is no direct debit - oh yes there is". He then put me on hold. A few minutes later I was told that the direct debit was already set up and he apologised for their mistake.

I have been trying to get a service from BT for five months. I don't have the service that I asked for and there are still problems with the service they gave me. I am tied in for 18 months - only 13 to go.

Change the world

P.S. I feel bad writing a P.S. to what should be my last blog about BT but I have wanted to check the amount that I have used broadband. I normally use around a third of my allowance but who knows? For the last two days I have read "The usage monitor is currently undergoing maintenance. Please try again later". I don't check that often but it would be nice to know.

P.P.S. It is now 29th and still no monitor.

P.P.P.S I received an email on the 2dn December to tell me that so far, November I had used  7GB of  my 10GB allowance. It is nice that they are thinking of me when I get close to my allowance but this was sent to me two days after November finished. I checked today (3rd December) and the monitor is still not working.

Add another P. I phoned BT on Thursday. I had received recent adverts about BTVision so I thought I would try again. However I am still a bad debtor and this time it is not a check internal to BT but an external company tells BT that I need to give them a £50 deposit. I won't be taking them up on their offer. I did ask about the usage monitor. It is not working but should be working by weekend. It is now Sunday evening at 10pm. It isn't working.

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