Following on from my last blog, I have just paid the bill as requested and then looked for the full BT Vision package. I will need to pay an extra £50 deposit for the equipment that is already in my possession. I will need to pay an activation fee of £40 and as far as I can see neither of these fees are on their website. I will need to pay £35 as an engineer's fee as my line speed is so slow. I can't see this on the website, so basically I am being asked for £125 as a hidden bonus for receiving BT Vision.
always asked for BT Vision and never received it so reluctantly I
decided to cancel everything. I was then told that I would be breaking my contract
and there would be a charge of £197. I thought was on strong grounds
not to pay this as I have never received the service that I wanted and
the service that BT chose to give me is still not present as I still don't
have my old phone number. I have not been in court before and I don't
want to start now so I decided to forget the Vision part of my requests
and go for what BT have given me, the broadband and anytime calls.
then passed to someone else regarding possible compensation. I was
looking at all the frustrations of not having a service. They were
asking for my mobile phone bills. We were talking on different levels and I
was not asking for the £5 or £10 it has cost me on this bill. If I wanted compensation of £197 because I believe that they have broken the contract then I would have to pay £197 to try to get it back. Any lawyers out there are welcome to comment.
I still want David to phone me tomorrow as I still want my old
phone number, so I asked if he was going to phone at 5pm tomorrow. The time
needs changing as I have to leave the house at 4pm. At this point I was passed to
a manager and this is the Monty Python bit. I asked again if David would
call and he told me that he saw that he would be phoning at 5pm. I asked the manager if he could
put a note on my records that I need the call before 4pm. He said that's
fine but I sensed that he didn't understand so I asked him to repeat
what I had just said (something I don't remember asking anyone to do previously), and he said that David would phone me at 5pm!!! I
repeated my request and this time he said that he would ask David to
phone before 4pm. Unbelievable.
Needless to say I am looking forward to a new provider when my contract runs out. BT simply have no records of any of my many requests so they would have no counter-argument. How do you argue against that?
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