You have an additional blog today because I have received another letter asking for repayment of my student loan. I will be sending my blogs to them as a complaint.
On the 13th June I wrote about an agreement that I made with the Student Loans Company Limited. Back in May we agreed that I should start to pay back my loan at a very reasonable rate because I was unemployed and this should start in three months (August). In June I got a letter asking for payment in full because they had received no payment. I phoned them and the first person I spoke to said that this sort of agreement was never made. I phoned back an hour later so that they could check their records and I was told that they could not check telephone recordings if they are only given one hour. Surprisingly, exactly the same agreement was made. The only difference was that I thought I had set up the standing order to begin in July (not August - see my added comment on the 13th June blog).
Today I received another letter asking for full payment. The standing order has been set up for the 8th July and they will phone me back in a couple of weeks if the first payment has not been received.
There are two conclusions from my dealings with the Student Loans Company. Firstly they are incompetent. I don't think this is the case which leads me to my second conclusion that they deliberately harass people for money.
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I have written that I don't think this company is incompetent. I am beginning to change my mind. I sent my blogs as an email of complaint on July 6th. I received a reply saying they will deal with my complaint within 7 days. I received another email today saying they will respond in 10 working days. They also sent a link to their complaints procedure. I have not looked at it. I don't want to look at it. I just want a reply. If I did look at their procedure it might tell me that they will send out weekly emails saying they will respond in another week.
ReplyDeleteI have received an email today. Here it is:-
ReplyDeleteDear Mr Gradwell
I have been unable to locate your account. Can you provide me with your
date of birth, postcode and reference number so I can locate your account.
Customer Assistance Team
and here is my reply:-
When I phone you there is a message to say that calls are recorded. I will reciprocate and ask you if you know that I am publishing our correspondence on the internet? In my previous blogs I have always given you the benefit of the doubt and written that I don't think that
you are incompetent. I think I will let the readers decide on this one.
Then I gave them the details that they wanted. I'll let you know what happens.